Keywords = Customer experience management
Number of Articles: 6
Developing a Model for Successful Implementation of Customer Experience Management in Organizations: A Qualitative Study

Volume 16, Issue 2, 2024, Pages 447-477

10.22059/jibm.2023.358529.4574

Payam Mardazad Navi; Kambiz Heidarzadeh Hanzaee; Seyyed Buik Mohammadi; Mohsen Khoon Siavash

Identifying Organizational Factors and Components Influencing Customer Experience Management Maturity: A Meta-synthesis Approach

Volume 15, Issue 4, 2023, Pages 838-863

10.22059/jibm.2022.349658.4469

Payam Mardazad Navi; Kambiz Heidarzadeh Hanzaee; Seyyed Buik Mohammadi; Mohsen Khoon Siavash

Customer Experience Management; Trends and Areas in Research

Volume 13, Issue 2, 2021, Pages 502-523

10.22059/jibm.2021.317302.4034

Parisa Mousavi; Fariborz Rahimnia; Mohammad Mehraeen; Mehdi Shamizanjani

Developing a Customer Experience Management Framework in Hoteling Industry: A Systematic Review of Theoretical Foundations

Volume 12, Issue 3, 2020, Pages 523-547

10.22059/jibm.2020.292231.3718

Samaneh Rahimian; Mehdi ShamiZanjani; Amir Manian; Mohammad Rahim Esfiddani

Developing a Planned Journey Map of Banking Mobile Services Users (Case Study: Mellat Bank)

Volume 12, Issue 1, 2020, Pages 116-142

10.22059/jibm.2018.268675.3306

Gholamreza Jandaghi; Mohammad Rahim Esfidani; Shahryar Mohsenin; Hamid Reza Yazdani; Masoud Keimasi

Journal of Business Management

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