Abbasi Esfenaji, H. (2017). Designing the Commercialization Model of Academic Research by Modeling the Structural Equations of Partial Least Squares. Quarterly Journal of Business Research, 21(82), 33-65. (in Persian)
Aghamirian, B., Dorri, B., & Aghamirian, B. (2015). Customer knowledge management application in gaining organization’s competitive advantage in electronic commerce. Journal of theoretical and applied electronic commerce research, 10(1), 63-78.
Cahyono, G. H. (2018). Kewirausahaan dan Inovasi dalam E-Commerce. Swara Patra, 8(1), 80-92.
Castagna, F., Centobelli, P., Cerchione, R., Esposito, E., Oropallo, E., & Passaro, R. (2020). Customer knowledge management in SMEs facing digital transformation. Sustainability, 12(9), 3899.
Chen, Y. Y., Huang, H. L., & Sung, S. F. (2021). Alignment Effect between Electronic Business Strategy and Information Technology Capabilities on Value Creation in Employing Industrial Internet of Things. Sensors and Materials, 33(2), 657-669.
Del Vecchio, P., Secundo, G., & Passiante, G. (2018). Analyzing Big Data through the lens of customer knowledge management. Kybernetes, 47(7), 1348-1362.
Dzulfikar, M. F., Handayani, R. C., Syahrizal, A., Sensuse, D. I., Satria, D., & Wulandari, I. A. (2018, August). The Role of Social Commerce Features and Customer Knowledge Management in Improving SME’s Innovation Capability. In 2018 6th International Conference on Cyber and IT Service Management (CITSM). 1-6. IEEE.
Esmaielpour, R., Doustar, M., & Taherparvar, N. (2016). Customer knowledge management and its role in continuous innovation and superior performance (Case study: Private Banks in Guilan province). Business Management, 8 (1), 1-28. (in Persian)
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics, 18(1), 39-50.
Haghighinasab, M., Ghodratabadi, L., Shafi, Sh. (2019). Effect of Top Managers’ Commitment, Knowledge Management and Organizational Learning on Customer Capital. Journal of Business Management, 11(2), 357-374. (in Persian)
Haider, S. A., & Kayani, U. N. (2020). The impact of customer knowledge management capability on project performance-mediating role of strategic agility. Journal of Knowledge Management, 25(2), 298-312.
Hassani, M., Sharif, A., Zandian, F. (2019). The Impact of Customer Knowledge Management on word‐of‐mouth via Quality of Electronic Services (case study: Tehran E- retailers). Information management, 5(2), 97-119. (in Persian)
Heydari, S., Taherikia, F. & Iman Khan, N. (2021). Developing a Framework for Integrating Customer Knowledge Management and Customer Relationship Management in the Banking Industry. Business Management, 13(2), 608-572. (in Persian)
Hooman, H. A. (2017). Recognition of scientific method in behavioral sciences (research bases). Tehran, Parsa Publications. (in Persian)
Kaoud, M. (2017). Investigation of customer knowledge management: A case study research. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 8(2), 12-22.
Khoddami, S. & Osanloo, B. (2015). Investigating the ability of customer knowledge management capability to create innovation in the business model (APCO). Organizational Resource Management Research, 5 (4), 71-49. (in Persian)
Kieti, J., Waema, T. M., Ndemo, E. B., Omwansa, T. K., & Baumüller, H. (2021). Sources of value creation in aggregator platforms for digital services in agriculture-insights from likely users in Kenya. Digital Business, 1(2), 100007.
Kwahk, K. Y., & Park, D. H. (2016). The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Computers in Human Behavior, 55, 826-839.
Liu, P., Li, M., Dai, D., & Guo, L. (2021). The effects of social commerce environmental characteristics on customers’ purchase intentions: The chain mediating effect of customer-to-customer interaction and customer-perceived value. Electronic Commerce Research and Applications, 48, 101073.
Lu, W., Harncharnchai, A., & Saeheaw, T. (2021, March). Social Media Strategy For Batik SMEs Using Customer Knowledge Management. In 2021 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunication Engineering (pp. 53-58). IEEE.
Matarazzo, M., Penco, L., Profumo, G., & Quaglia, R. (2021). Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective. Journal of Business Research, 123, 642-656.
Migdadi, M. M. (2020). Knowledge management, customer relationship management and innovation capabilities. Journal of Business & Industrial Marketing, 36(1), 111-124.
Pesce, D., Neirotti, P., & Paolucci, E. (2019). When culture meets digital platforms: value creation and stakeholders’ alignment in big data use. Current Issues in Tourism, 22(15), 1883-1903.
Prahalad, C. K., & Ramaswamy, V. (2000). Co-opting customer competence. Harvard business review, 78(1), 79-90.
Rowley, J. (2002). Eight questions for customer knowledge management in e‐business. Journal of knowledge management, 6(5), 500-511.
Shane, M., Wisnudrajat, L., Sfenrianto, S., & Oktavianty, T. (2019, December). E-Business Value Creation Factors that Affect Consumers’ Intention to Shop Online at Shopee. co. id. In 2019 International Seminar on Research of Information Technology and Intelligent Systems (ISRITI) (550-553). IEEE.
Smith, H. A., & McKeen, J. D. (2005). Developments in practice XVIII-customer knowledge management: Adding value for our customers. Communications of the Association for Information Systems, 16(1), 36.
Taghizadeh, S. K., Rahman, S. A., & Hossain, M. M. (2018). Knowledge from customer, for customer or about customer: which triggers innovation capability the most? Journal of Knowledge Management, 22(1), 162-182.
Taherparvar, N., Esmaeilpour, R., & Dostar, M. (2014). Customer knowledge management, innovation capability and business performance: a case study of the banking industry. Journal of knowledge management, 18(3), 591-610.
Veshkaei Nejad, S.S., Ebrahimpour, M., & Doustar, M. (2019). Investigating the Moderating Role of Customer Knowledge Mobilization Resources in the Relationship between Customer Participation Capability and Service Firms Performance. Journal of Business Management, 11(4), 919-943. (in Persian)
Volberda, H. W., Khanagha, S., Baden-Fuller, C., Mihalache, O. R., & Birkinshaw, J. (2021). Strategizing in a digital world: Overcoming cognitive barriers, reconfiguring routines and introducing new organizational forms. Long Range Planning, 54(5), 102-110.
Wen, X., Wu, G., Kang, Q., Wang, L., & Zeng, J. (2020). A study on customer knowledge management, inbound open innovation and firm performance. Human Systems Management, 39(2), 183-195.
Wieczerzycki, M., Hauke-Lopes, A., & Ratajczak-Mrozek, M. (2020). Value appropriation by network organizations in digital economy. Conference: 21 CINet Conference “Practicing Continuous Innovation in Digital Ecosystem”.
Wilhelm, S., Gueldenberg, S., & Güttel, W. (2013). Do you know your valuable customers? Journal of Knowledge Management, 17(5), 661-676.
Wu, J., Guo, B., & Shi, Y. (2013). Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China. European Management Journal, 31(4), 359-372.
Wu, W., Liu, Y., Wu, C. H., & Tsai, S. B. (2020). An empirical study on government direct environmental regulation and heterogeneous innovation investment. Journal of Cleaner Production, 254, 120079.
Yaghoubi, M., Amiri Fini, S. H. & Rahmati Najarkalaei, F. (2016). Investigating the relationship between customer knowledge management and customer relationship management tasks in a military hospital. Journal of Military Medicine, 18 (4), 315-308. (in Persian)
Zaborek, P., Doligalski, T., & Sysko-Romańczuk, S. (2016). Value Creation in E-Business as a Driver of Financial Performance: Investigating Business Models of Polish Internet Companies. Przedsiębiorstwo we współczesnej gospodarce-teoria i praktyka, (4), 101-113.