Developing a Business Model for Social Commerce in Tourism Industry in Iran.

Document Type : Research Paper

Authors

1 MSc., Department of Information Technology Management, Faculty of Social Sciences and Economics, Alzahra University, Tehran, Iran.

2 Department of Management, Faculty of Social Sciences and Economics, Alzahra University, Tehran, Iran.

3 Assistant Prof., Department of Industrial, Faculty of Engineering, Kharazmi University, Teghran, Iran.

Abstract

Objective
Given the nature of the tourism industry, using a social commerce business model can greatly contribute to the growth and development of the industry. Yet, since this type of business is an emerging phenomenon, little research has been done into the business models of social commerce. Therefore, in order to prevent the failure of social commerce and the development of this type of business, it is increasingly necessary to develop a comprehensive model related to social commerce for the tourism industry. And now the main questions are: what are the key elements in designing a social commerce business model in the tourism industry? And what is the proper placement of the components that influence the business model of social commerce for the tourism industry within the context of the business model of Osterwalder and Pigneur?
 
Methodology
The research is exploratory in terms of purpose and is applied in nature. In this research, exploratory mixed method including qualitative-quantitative methods has been used. At first, using qualitative method and cross-sectional approach, factors were extracted and research hypotheses were introduced and then the hypotheses and validity of the model weer examined in the quantitative section. Structural equation modeling and PLS2 software were used to evaluate the research hypotheses and the proposed model.
 
Findings
As a result, 9 components and 36 concepts were identified as factors influencing the social commerce business model in the tourism industry. Accordingly, the use of Internet infrastructure and Web 2.0 technology enhances the engagement of users and members of the supply chain and facilitates communication between them and ultimately helps companies establish and deliver acceptable values to customers.
 
Conclusion
Based on the analysis of the relationships between variables in the proposed model using structural equation modeling, it is deduced that there is a significantly positive relationship between the components of the proposed business model. This means that considering these factors in the design of social commerce business models in the tourism industry, one can expect to observe acceptable values to the customers leading to benefits for the businesses. As the results show, the proposed value has a greater impact on Web 2.0 channels, and the values ​​that customers gain through social commerce increase their willingness to use Web 2.0 technology. Individuals collect information about products and services by joining online communities that ultimately affects the quality of that relationship. Thus, companies and business organizations can use social commerce tools and provide an environment for user discussion. This will improve the relationships and increase customer loyalty as well as the value of the organization. The use of information technology and e-commerce in procurement and execution can create enormous benefits by simultaneously reducing costs and increasing customer satisfaction. Users need information from the websites when they want to buy online. Because customer communication in e-commerce is done online without face-to-face interactions, comprehensive and timely information on websites can gain the trust of these users to encourage them to engage in social commerce.

Keywords

Main Subjects

References

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Journal of Business Management
Volume 11, Issue 4
2019
Pages 895-918

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