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رنجبریان، ب. و برابری، م. ( 1388 ). تأثیر بنیا نهای بازاریابی رابط همند بر وفاداری مشتریان : مقایس ة
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سیدنقوی، م.؛ سپندارند، ص. و رامین مهر، ح. ( 1391 ). بررسی اثرات سرمایه های فکری بر عملکرد
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عزیزی، ش.؛ جمالی، ش. و صناعی، ا. ( 1391 ). ارائه مدل عوامل مؤثر بر عملکرد کارکنان در مورد برند
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موسی خانی، م.؛ حقیقی، م. و ترک زاده، س. ( 1391 ). ارائة مدلی جهت کسب وفاداری مشتری با استف اده
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