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Keywords = Customer knowledge management
Number of Articles: 4
Impact of Customer Knowledge Management on Organizational Value Creation in B2C E-commerce

Volume 14, Issue 2, 2022, Pages 254-275

10.22059/jibm.2021.326258.4155

Mandana Sharifi; Ali Sanayei; Azarnoosh Ansari

  • View Article
  • PDF 668.9 K

Developing a Framework to Integrate Customers’ Knowledge Management and Customer Relationship Management in the Banking Industry

Volume 13, Issue 2, 2021, Pages 572-608

10.22059/jibm.2021.313655.3990

Saba Heydari; Fariz TaheriKia; Niloofar ImanKhan

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  • PDF 565.66 K

Customer knowledge management and its role on continues innovation and superior performance (Case study of private banks in Guilan)

Volume 8, Issue 1, 2016, Pages 1-28

10.22059/jibm.2016.50739

Reza Esmaeilpour; Mohammad Doostar; Nastaran Taherparvar

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  • PDF 605.13 K

Developing and Explaining a Framework to Establish Customer Knowledge Management (CKM) in Private Commercial Banks in Iran

Volume 6, Issue 1, April 2014, Pages 41-66

10.22059/jibm.2014.51604

Ali Divandari; Mahmoud Mohamadian; Mehdi Shami Zanjani; Ehsan Abedi

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  • PDF 383.51 K

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