Keywords = Customer Experience
Widespread Patterns of Customer Deception in Chain Stores: Customer Deception Tree

Articles in Press, Accepted Manuscript, Available Online from 29 November 2023

10.22059/jibm.2023.357967.4570

Ali Bromideh; Maryam Alefpour; Sima Nazari; mohammad Aghaei


Testing the customer experience management model in E-banking

Volume 13, Issue 4, 2021, Pages 974-1000

10.22059/jibm.2022.333222.4234

Vahid , Nasehifar; Zohreh Dehdashti Shahrokh; Mahmood Mohammadian; Mostafa Allahverdi


Customer Experience Management; Trends and Areas in Research

Volume 13, Issue 2, 2021, Pages 502-523

10.22059/jibm.2021.317302.4034

Parisa Mousavi; Fariborz Rahimnia; Mohammad Mehraeen; Mehdi Shamizanjani


Developing a Customer Experience Management Framework in Hoteling Industry: A Systematic Review of Theoretical Foundations

Volume 12, Issue 3, 2020, Pages 523-547

10.22059/jibm.2020.292231.3718

Samaneh Rahimian; Mehdi ShamiZanjani; Amir Manian; Mohammad Rahim Esfiddani


Developing a Loyalty Model Based on the Customers’ Experience in Hotel Industry Using Grounded Theory Strategy

Volume 11, Issue 1, 2019, Pages 125-140

10.22059/jibm.2018.218111.2306

Jahanbakhsh Rahimi Baghmalek; Mohammad Haghighi; Seyyed Abolghasem Mira


A Nethnography Study to Identify the Underlying Dimensions of Customer Experience in the Banking Industry

Volume 9, Issue 2, 2017, Pages 259-270

10.22059/jibm.2017.120345.1600

Tahmoores Hasangholipour Yasoori; Amir Khanlari; Mohiyeddin Gharibi