Keywords = Customer experience
Number of Articles: 10
Common Tactics of Customer Deception in Chain Stores: A Model of Customer Deception Tree

Volume 16, Issue 4, 2024, Pages 1029-1054

10.22059/jibm.2023.357967.4570

Ali Akbar Bromideh; Maryam Alefpour Tarakameh; Sima Nazari; Mohammad Aghaei

Developing a Model for Successful Implementation of Customer Experience Management in Organizations: A Qualitative Study

Volume 16, Issue 2, 2024, Pages 447-477

10.22059/jibm.2023.358529.4574

Payam Mardazad Navi; Kambiz Heidarzadeh Hanzaee; Seyyed Buik Mohammadi; Mohsen Khoon Siavash

Identifying Touchpoints for Foreign Tourists in the Customer Journey through 5 A's Approach

Volume 16, Issue 1, 2024, Pages 114-136

10.22059/jibm.2023.359654.4586

Mostafa Esmaeili Mahyari; Mohammad Ghaffari; Hamid Reza Irani; Elham Ebrahimi

Identifying Organizational Factors and Components Influencing Customer Experience Management Maturity: A Meta-synthesis Approach

Volume 15, Issue 4, 2023, Pages 838-863

10.22059/jibm.2022.349658.4469

Payam Mardazad Navi; Kambiz Heidarzadeh Hanzaee; Seyyed Buik Mohammadi; Mohsen Khoon Siavash

Testing the customer experience management model in E-banking

Volume 13, Issue 4, 2021, Pages 974-1000

10.22059/jibm.2022.333222.4234

Vahid , Nasehifar; Zohreh Dehdashti Shahrokh; Mahmood Mohammadian; Mostafa Allahverdi

Customer Experience Management; Trends and Areas in Research

Volume 13, Issue 2, 2021, Pages 502-523

10.22059/jibm.2021.317302.4034

Parisa Mousavi; Fariborz Rahimnia; Mohammad Mehraeen; Mehdi Shamizanjani

Developing a Customer Experience Management Framework in Hoteling Industry: A Systematic Review of Theoretical Foundations

Volume 12, Issue 3, 2020, Pages 523-547

10.22059/jibm.2020.292231.3718

Samaneh Rahimian; Mehdi ShamiZanjani; Amir Manian; Mohammad Rahim Esfiddani

Developing a Loyalty Model Based on the Customers’ Experience in Hotel Industry Using Grounded Theory Strategy

Volume 11, Issue 1, 2019, Pages 125-140

10.22059/jibm.2018.218111.2306

Jahanbakhsh Rahimi Baghmalek; Mohammad Haghighi; Seyyed Abolghasem Mira

A Nethnography Study to Identify the Underlying Dimensions of Customer Experience in the Banking Industry

Volume 9, Issue 2, 2017, Pages 259-270

10.22059/jibm.2017.120345.1600

Tahmoores Hasangholipour Yasoori; Amir Khanlari; Mohiyeddin Gharibi

Journal of Business Management

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