Investigating the Role of Artificial Intelligence Enablers and Companies' Readiness in Adopting an Artificial Intelligence-integrated Customer Relationship Management System

Volume 16, Issue 1, 2024, Pages 34-58

10.22059/jibm.2023.352689.4509

Rahim Abedi; Soheila Mohammadzadeh Vanestan

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Developing a Framework to Integrate Customers’ Knowledge Management and Customer Relationship Management in the Banking Industry

Volume 13, Issue 2, 2021, Pages 572-608

10.22059/jibm.2021.313655.3990

Saba Heydari; Fariz TaheriKia; Niloofar ImanKhan

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Predicting Customer Lifetime Value Based on Financial and Demographic Characteristics Using GMDH Neural Network Case Study: Individual Customers of a Private Bank of Iran

Volume 8, Issue 4, 2016, Pages 833-860

10.22059/jibm.2017.61302

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Identifying & Segmenting Key Customers for Prioritizing them Based on Lifetime Value using RFM Model (Case study: Internet customer of Qom Telecommunications Company)

Volume 8, Issue 2, 2016, Pages 461-478

10.22059/jibm.2016.58700

Morteza Maleki Minbashrazgah; Azim Zarei; Zahedeh Hajiloo

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The Role of Factors Affecting the Success of Customer Relationship Management Strategy in Car Dealerships in Guilan Province

Volume 6, Issue 1, April 2014, Pages 125-144

10.22059/jibm.2014.51608

Safar Fazli; Matin Rashidi Astaneh

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The Relationship between Customer Attachment Styles and Customer Relationship Management (Case Study: Virtual University of Tehran)

Volume 5, Issue 2, July 2013, Pages 47-68

10.22059/jibm.2013.36023

mohammad Haghighi; Amir khanlari; vahid Maghhsoodi

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