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Keywords = Service quality
Number of Articles: 6
A Proposed Model for Measuring Hardware and Software Quality of Banking Services in Banking Industry

Volume 4, Issue 4, January 2013, Pages 65-78

10.22059/jibm.2013.54762

Mohammad reza Hamidizadeh; Abolghasem Ebrahimi

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  • PDF 393.12 K

Using a Hybrid Approach Based on Artificial Neural Networks and Rough Set Theory for Modeling Customers Brand Loyalty in Mobile Telecommunicating Industry

Volume 4, Issue 3, October 2012, Pages 43-64

10.22059/jibm.2012.28567

S.Y. Hosseini; A.R. Ziaei Bideh

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  • PDF 723.09 K

The study of the Role of Effective Parameters in Services Quality on Key Customer Satisfaction of Public Banks in Karaj City

Volume 3, Issue 1, April 2011, Pages 161-336

Fatemeh Nabizadeh; Hasan Safarnia; Abbas Abbasi

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  • PDF 243.97 K

Analysing the Influence of service Quality on Customer Loyalty (A Case Study in Four and Five-Star Hotels)

Volume 2, Issue 2, October 2010, Pages 1-139

Mohsen Allameh; Imaneh Noktedan

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  • PDF 262.59 K

An Evaluation of Service Quality of Banking, Identifying Its Priorities and Measures for Improvement

Volume 1, Issue 3, 2009

Saeid Saeida Ardakani; Seyyed Heidar Mirfakhraldini; Mohammad Zareian

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  • PDF 206.35 K

Examination of Influential Factors on Bank of Industry & Mine Customers' Satisfaction

Volume 1, Issue 2, 2009

Davood Hosseini-Hashemzade

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  • PDF 213.74 K

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