Achrol, R. S. & Etzel, M. J. (2003). The structure of reseller goals and performance in marketing channels, Journal of the Academy of Marketing Science, 31(2): 146- 163.
Ahmadi, P., azar, A. & Samsami, F. (2011). Market segmentation using neural networks (Case study: Pharmaceutical market in iran), Journal of Business Management, 2(6):1- 20. (In Persian)
Akhondzadeh-Noughabi, E., Albadvi, A. & Aghdasi, M. (2014). Mining customer dynamics in designing customer segmentation using data mining techniques, Information Technology Management, 6(1): 1- 30. (In Persian)
Blocker, C. P. & Flint, D. J. (2007). Customer segments as moving targets: integrating customer value dynamism into segment instability logic, Industrial Marketing Management, 36(6): 810– 822.
Bottcher, M., Spott, M., Nauck, D. & Kruse, R. (2009). Mining changing customer segments in dynamic markets, Expert Systems with Applications, 36(1): 155- 164.
Brangule-Vlagsma, K., Pieters, R. G. M. & Wedel, M. (2002). The dynamics of value segments: Modeling framework and empirical illustration, International Journal of Research in Marketing, 19: 267– 285.
Buckinxa, W., Moonsb, E. & Wetsb, G. (2004). Customer-adapted coupon targeting using feature selection, Expert Systems with Applications, 26(4): 509– 518.
Chen, M. C., Chiu, A. L., & Chang, H. H. (2005). Mining changes in customer behavior in retail marketing, Expert Systems with Applications, 28(4): 773-781.
Cheng, Ch. H. & Chen, Y. Sh. (2009). Classifying the segmentation of customer value via RFM model and RS theory, Expert systems with applications, 36(3): 4176– 4184.
Cheng, L. C., & Sun, L. M. (2012). Exploring consumer adoption of new services by analyzing the behavior of 3G subscribers: An empirical case study, Electronic Commerce Research and Applications, 11: 89–100.
Chong, Y. T. & Chen, C. H. (2010). Customer needs as moving targets of product development: A review, The International Journal of Advanced Manufacturing Technology, 48(1-4): 395- 406.
Davies, D. L., & Bouldin, D. W. (1979). A cluster separation measure, IEEE Transactions on Pattern Analysis and Machine Intelligence, 1(2): 224- 227.
Dibb, S. (1998). Market segmentation: strategies for success, Marketing Intelligence and Planning, 16(7): 394– 406.
Dickson, P. R. (1994). Marketing management, Dryden Press, Orlando, FL.
Durango-Cohen, E. J. (2013). Modeling contribution behavior in fundraising: Segmentation analysis for a public broadcasting station, European Journal of Operational Research, 227(3): 538- 551.
Esfidani, M. R., et al. (2014). Retail banking market segmentation based on the expected benefits of Bank Mellat customers, Journal of Business Management,6(2): 227-250. (In Persian)
Farley, J. U., Winer, R. S. & Lehmann, D. R. (1987). Stability of membership in market segments identified with a disaggregate consumption model, Journal of Business research, 15(4): 313- 328.
Ha, S. H. & Bae, S. M. (2006). Keeping track of customer life cycle to build customer relationship, In Advanced Data Mining and Applications, Berlin, Heidelberg: Springer Berlin Heidelberg, PP. 372-379.
Ha, S. H. (2007). Applying knowledge engineering techniques to customer analysis in the service industry, Advanced Engineering Informatics, 21(3): 293- 301.
Ha, S. H., Bae, S. M. & Park, S. C. (2002). Customer's time-variant purchase behavior and corresponding marketing strategies: an online retailer's case, Computers & Industrial Engineering, 43: 801- 820.
Haining, T., Juanjuan, Xu. & Bian, Zh. (2009). Research on index system of dynamic customer segmentation, International Conference on Information Management and Engineering, 441- 445, 3- 5, Kuala Lumpur, Malaysia.
Han, J. & Kamber, M. (2006). Data Mining: Concepts and Techniques, 2nd edition, Morgan Kaufmann Publisher, San Francisco.
Hoek, J., Gendall, P. & Esslemont, D. (1993). Market segmentation: A search for the Holy Grail, Asia-Australia Marketing Journal, 1(1): 41-46.
Homburg, Ch., Steiner, V. V. & Totzek, D. (2009). Managing dynamics in a customer portfolio, Journal of Marketing, 73(5): 70- 89.
Hossein zadeh, S., Karami, M., & Mehrbani, M. (2015). Segmentation of customers based on food related lifestyle scale at chain restaurants (Case study: Boof fast food chain restaurants in tehran, Journal of BusinessManagement, 1(7): 83- 99. (In Persian)
Hu, M. Y. & Rau, P. A. (1995). Stability of usage segments, membership shifts across segments and implications for marketing strategy-an empirical examination, Midatlantic Journal of Business, 31(2): 161-177.
Joshi, A. W. & Campbell, A. J. (2003). Effect of environmental dynamism on relational governance in manufacturer-supplier relationships: A contingency framework and an empirical test, Journal of the Academy of Marketing Science, 31(2): 176- 188.
Khajvand, M. & Tarokh, M. J. (2011). Estimating customer future value of different customer segments based on adapted RFM model in retail banking context, Procedia Computer Science, 3: 1327-1332.
Kim, J. K., Song, H. S., Kim, T. S., & Kim, H. K. (2005). Detecting the change of customer behavior based on decision tree analysis, Expert Systems, 22(4): 193-205.
Lemmens, A., Croux, C. h. & Stremersch, S. (2012). Dynamics in the international market segmentation of new product growth, International Journal of Research in Marketing, 29(1): 81-92.
Liu, B., Hsu, W., Han, H. S. & Xia, Y. (2000). Mining changes for real-life applications, In Data Warehousing and Knowledge Discovery, 337-346, 4- 6, London, UK.
Liu, D. R., Lai, C. H., & Lee, W. J. (2009). A hybrid of sequential rules and collaborative filtering for product recommendation, Information Sciences, 179(20): 3505- 3519.
Liu, D. R. & Shih, Y. Y. (2005). Integrating AHP and data mining for product recommendation based on customer lifetime value, Information and Management, 42(3): 387– 400.
Mitchell, V. W. & Wilson, D. F. (1998). Balancing theory and practice: A reappraisal of business-to-business segmentation, Industrial Marketing Management4, 27(5): 29- 445.
Mollahosseini, A. & Alimirzaei, G. R. (2011). Segmentation and identifying the characteristics of customers of irankhodro & saipa groups in kerman city, Journal of Business Management, 2(6): 135- 146. (In Persian)
Netzer, O., Lattin, J. M. & Srinivasan, V. (2008). A hidden Markov model of customer relationship dynamics, Marketing Science, 27: 185–204.
Newell, F. (1997). The new rules of marketing: How to use one-to-one relationship marketing to be the leader in your industry, McGraw-Hills Companies Inc, New York.
Ngai, E. W. T., Xiu, Li. & Chau, D. C. K. (2009). Application of data mining techniques in customer relationship management: A literature review and classification, Expert Systems with Applications, 36(2): 2592– 2602.
Reutterer, T., Mild, A., Natter, M., & Taudes, A. (2006). A dynamic segmentation approach for targeting and customizing direct marketing campaigns, Journal of Interactive Marketing, 20(3-4): 43-57.
Saunders, M. & Lewis, Ph. (2009). Research Methods for Business Students, Adrian ThornhillPrentice Hall, London.
Steenkamp, J. B. E. & Hofstede, F. (2002). International market segmentation: issues and perspectives, International Journal of Research in Marketing, 19(3): 185- 213.
Tan, P. N., Steinbach, M. & Kumar, V. (2006). Introduction to data mining, Pearson Education Inc, Boston, MA.
Tsiptsis, K. & Chorianopoulos, A. (2009). Data mining techniques in CRM: Inside customer segmentation, John Wiley & Sons, Chichester.
Wang, Z. & Lei, X. (2010). Study on customer retention under dynamic markets, In Networks Security Wireless Communications and Trusted Computing (NSWCTC), 2: 514-517, 24- 25, April, Wuhan, Hubei.
Wedel, M. & Kamakura, W. (2002). Introduction to the special issue on market segmentation, International Journal of Research in Marketing, 19(3): 181-183.
)