توسعۀ مدلی برای سنجش تأثیر مسئولیت اجتماعی و هویت سازمانی بر ارزش ویژۀ برند شرکت (مورد مطالعه: شرکت صنعتی پارس‌خزر)

نوع مقاله : مقاله علمی پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت بازرگانی (بازاریابی)، دانشگاه آزاد اسلامی واحد رشت، رشت، ایران

2 استادیار مدیریت بازرگانی، دانشگاه آزاد اسلامی واحد رشت، رشت، ایران

3 کارشناس ارشد مدیریت اجرایی (بازاریابی) دانشکدة مدیریت، دانشگاه تهران، تهران، ایران

چکیده

یکی از دلایل اصلی اهمیت ارزش ویژة برند، نقش راهبردی آن در ایجاد مزیت رقابتی برای شرکت‌هاست، اما در مطالعات پیشین به عوامل درون‌سازمانی تأثیرگذار بر ارزش ویژة برند کمتر توجه شده است. از جملة این عوامل، متغیرهای مسئولیت اجتماعی و هویت سازمانی است. در دهة اخیر، مسئولیت اجتماعی به الگوی غالب و مسلط حوزة ادارة شرکت‌ها تبدیل شده است. همچنین، تحقیقات نشان داده‌اند هویت‌یابی افراد با سازمان، تأثیر عمده‌ای بر عملکرد و دستیابی به اهداف سازمان دارد. براین‌اساس، به‌منظور دستیابی به هدف پژوهش، با مرور ادبیات پژوهشی موجود و براساس یافته‌های پژوهشگران پیشین، مدلی ساختاری برای بررسی تأثیر مسئولیت اجتماعی و هویت سازمانی بر ارزش ویژة برند توسعه داده شد. جامعة آماری تحقیق شامل کارشناسان شرکت صنعتی پارس‌خزر و مشتریان آن است. برای جمع‌آوری داده‌ها، مطالعه‌ای میدانی بر 80 نفر از کارشناسان و 392 نفر از مشتریان صورت پذیرفت. فرضیه‌های پژوهش با استفاده از ضریب همبستگی و مدل‌سازی معادلات ساختاری به روش PLS آزمون شد. یافته‌ها نشان می‌دهد متغیر مسئولیت اجتماعی به‌صورت مستقیم و از طریق تأثیر بر هویت سازمانی، بر ارزش ویژة برند تأثیر دارد و شرکت‌ها به‌منظور ارتقای ارزش برند خود ‌باید ضمن پایبندی به مسئولیت‌های اجتماعی، برای ایجاد هویت منسجم سازمانی اقدام کنند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Developing a model to measure the impact of corporate social responsibility and identity on corporate brand equity (Case study: Pars Khazar Industrial Company)

نویسندگان [English]

  • Mohammad Reza khosravi 1
  • Narges Delafrooz 2
  • Kambiz Shahroodi 2
  • Behnam Rezaei Yousefi 3
1 PhD Candidate in Business Management (Marketing), Islamic Azad University, Rasht Branch, Iran
2 Assistant Professor, Business Management, Islamic Azad University, Rasht Branch, Iran
3 MA in Executive MBA, (Marketing), Management Faculty of Tehran University, Tehran, Iran
چکیده [English]

Although one of the main reasons of brand equity importance is its strategic role to provide competitive advantage in the companies, the previous studies have paid little attention to effective internal organizational factors on brand equity. Some of these factors are variables of social responsibility and corporate identity. Social responsibility in recent decade has become a dominant paradigm of managing companies. Moreover, studies have shown that identification of individuals with organization has a great impact on performance as well as achieving the goals of organization. Accordingly, in order to to achieve research purpose, through literature review of available researches, and according findings of previous researchers', a structural model has been developed to investigate the impact of social responsibility and corporate identity on brand equity. Research statistical population consists of experts of Pars Khazar Industrial Company and its customers. For data collection, a field study has been performed on a sample consisting of 80 employees and 392 customers. Research hypotheses have been tested by using correlation coefficient and structural equations modeling through PLS method. Research findings show that the variable of social responsibility, directly and through affecting corporate identity will affect brand equity, and companies, to improve their brand equity, should try to create a cohesive corporate identity, in addition to being committed to their social responsibilities.  

کلیدواژه‌ها [English]

  • : brand equity
  • corporate identity
  • social responsibility of the company

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