شناسایی تأثیر مسئولیت اجتماعی شرکت بر کیفیت روابط کارکنان و پیامدهای آن (مطالعۀ موردی: کارکنان شرکت خدمات مهندسی و ساخت کیسون)

نوع مقاله : مقاله علمی پژوهشی

نویسندگان

1 کارشناس ارشد مدیریت بازرگانی، دانشگاه سیستان و بلوچستان، زاهدان، ایران

2 دانشیار دانشکدة مدیریت، دانشگاه سیستان و بلوچستان، زاهدان، ایران

چکیده

هدف از این پژوهش شناسایی تأثیر مسئولیت اجتماعی بر کیفیت روابط کارکنان (اعتماد سازمانی و رضایت شغلی) و پیامدهای آن (تعهد سازمانی و قصد ترک شغل) است. مسئولیت اجتماعی شرکت با چهار بعد سنجیده شده است: اقتصادی، قانونی، اخلاقی و بشردوستانه. این پژوهش از نوع توصیفی– همبستگی است و به‌صورت پیمایشی انجام گرفته است. جامعة آماری 1662 نفر کارکنان شرکت کیسون است که در هفت پروژة درحال اجرای این شرکت مشغول به کارند. تعداد نمونه 315 نفر و روش نمونه‌گیری تصادفی ساده با تعداد اعضای نمونه متناسب با تعداد کارکنان هر پروژه بوده است. برای تحلیل داده‌های پرسشنامه از دو نرم‌افزار SPSS و LISREL استفاده شده است. نتایج حاصل از برازش مدل پژوهش با نرم‌افزار LISREL، نشان‌دهندة روایی و پایایی سازه‌های مدل و برازش مناسب مدل پیشنهادی است. یافته‌های حاصل از مدل معادلات ساختاری نشان دادند که از میان چهار بعد مسئولیت اجتماعی فقط بعد اقتصادی بر اعتماد سازمانی اثر مثبت و معناداری دارد و فقط ابعاد اخلاقی و بشردوستانه بر رضایت شغلی دارای اثر مثبت و معناداری است. همچنین در بررسی تأثیر کیفیت روابط بر پیامدهای ناشی از آن هم ارتباط همة متغیرها (جز اثر اعتماد سازمانی بر قصد ترک شغل) دارای اثر معنادارند.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Specification of corporate social responsibility effect on relationship quality and its outcomes (Case study: Kayson Construction & Engineering Services Company)

نویسندگان [English]

  • Hiva Azvar 1
  • Mehdi Kazemi 2
1 MA in Business Administration, University of Sistan and Baluchestan, Iran
2 Associate Prof., School of Management, University of Sistan and Baluchestan, Iran
چکیده [English]

The current study aims to specify corporate social responsibility effect on relationship quality (organizational trust and job satisfaction) and its outcomes (organizational commitment and turnover intention). CSR was measured by four dimensions: economic, legal, ethical and philanthropic. This research is a descriptive- correlative one and is done as a survey. The statistical population is from Kayson Company. 7 running projects of the company were chosen. This company has 1662 employees. 315 persons were selected as sample. The sampling method was random and the members of sample are proportional to the number of employees in Kayson Company in each project. For the analysis of questionnaire data, SPSS and LISREL software packages were used. Statistical results are presented in statistical and descriptive analysis. The results of the research model by LISREL software show the reliability and validity of the proposed model. The findings of structural equation modeling showed that among four dimensions of social responsibility, only the economic model has a significant positive effect on organizational trust; moreover, ethical and philanthropic dimensions have shown to have an effect on job satisfaction. Also the effect of relationship quality on its outcomes is  significant among all the variables (except the effect of organizational trust on turnover intention).

کلیدواژه‌ها [English]

  • Corporate social responsibility
  • Job satisfaction
  • organizational commitement
  • Organizational trust
  • Turnover intention
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