Abzari, M., Ranjbarian, B., Fathi, S. & Ghorbani, H. (2009). Effect of internal
marketing on market-orientation and organizational performance in
Hoteling industry. Journal of Management vision. (31): 25-42. (in Persian)
Ahmed, P.K. & Rafiq, M. (2003). Internal marketing issues and challenges.
European Journal of marketing, 37 (9): 1177-1186.
Alegre, J., Lapiedra, R. & Chiva, R. (2006). A measurement scale for product
innovation performance. European Journal of Innovation Management, 9
(4): 333-346.
Al-Hawary, S.I.S., Al-Qudah, K.A., Mash’al Abutayeh, P., Mash’al Abutayeh,
S. & Al-Zyadat, D.Y. (2013). The impact of internal marketing on
employee's job satisfaction of commercial banks in Jordan.
Interdisciplinary Journal of Contemporary Research in Business, 4 (9):
811-826.
Alirezaee, N., Massah, H. & Akrami, N. (2013). The Relationship between
Consciousness and job Performance. Quarterly of ethic in sciences and
Technology, 8 (2): 1-11. (in Persian)
Amirkabiri, A., Mirabi, V. & Salehi-Sedighiani, P. (2011). Effect of internal
marketing activities on elements of organizational commitment.
Management Studies in development and Evaluation, (21): 27-46.
(in Persian)
Atefatdoost, R. A., Khaefelahi, A. A., Fani, A. A. & Danaeefard, H. (2013).
Studying the effect of Internal Marketing on Organizational Performance
with considering the role of Organizational Commitment and
Organizational Entrepreneurship as intermediary variables; Case Study:
Mobarakeh Steel Company. Quarterly Journal Business Management,
5(4): 21-42. (in Persian)
Barclay, D., Higgins, C. & Thompson, R. (1995). The Partial least Squares
(PLS) approach to casual modeling: personal computer adoption and use
as an illustration. Technology studies, 2 (2): 285-309.
Barzoki, A.S. & Ghujali, T. (2013). Study the Relationship of Internal
Marketing with Job Satisfaction, Organizational Commitment and
Organizational Citizenship Behavior. International Journal of Academic
Research in Business & Social Sciences, 3 (3): 33-49.
Basirat, M., Imani, S., Zaranezhad, M., & Dehghan Najmabadi, A. (2015).
Evaluate effects of internal marketing on organizational commitment with
emphasis on the role of mediator is entrepreneurial orientation (The case
of headquarters Agha-Jari oil and gas operation company). Productivity
Management, 8 (32): 147-169. (in Persian)
Berry, L.L., Hensel, J.S. & Burke, M.C. (1976). Improving retailer capability for
effective consumerism response. Journal of Retailing, 52 (3): 3-14.
Budhwar, P. S., Varma, A., Malhotra, N. & Mukherjee, A. (2009). Insights into
the Indian call center industry: can internal marketing help tackle high
employee turnover? Journal of Services Marketing, 23 (5): 351-362.
Byrne, Z.S., Stoner, J., Thompson, K.R. & Hochwarter, W. (2005). The
interactive effects of conscientiousness, work effort, and psychological
climate on job performance. Journal of Vocational Behavior, 66 (2): 326-
338.
Camisón, C., & Villar-López, A. (2014). Organizational innovation as an
enabler of technological innovation capabilities and firm performance.
Journal of Business Research, 67 (1): 2891-2902.
Campbell, J.P., Dunnette, M.D., Lawler, E.E., & Weick, K.E. (1970).
Managerial behavior, performance, and effectiveness. New York:
McGraw-Hill.
Chang, C.S. & Chang, H.C. (2009). Perceptions of internal marketing and
organizational commitment by nurses. Journal of advanced nursing, 65
(1): 92-100.
Chin, W. W. (1998). The Partial Least Squares approach to structural equation
modeling. In: G. A. Marcoulides (Ed.), Modern Methods for Business
Research (pp. 295-358). Mahwah, NJ: Lawrence Erlbaum Associates.
Conway, J.M. (1999). Distinguishing contextual performance from task
performance for managerial jobs. Journal of applied Psychology, 84 (1):
3-13.
Doukakis, I. (2002). The role of employee development in customer relations:
The case of UK retail banks. Corporate Communications: An
International Journal, 7 (1): 62-76.
Fernando, Y. (2012). Impact of Internal Marketing on Operational Performance:
An Empirical Study in Low Cost Carrier Industry. Procedia-Social and
Behavioral Sciences, 65: 913-918.
Finney, S. & Scherrebeck-Hansen, M. (2010). Internal marketing as a change
management tool: A case study in re-branding. Journal of Marketing
Communications, 16 (5): 325-344.
Fornell, C. & Larcker, D.F. (1981). Evaluating structural equation models with
unobservable variables and measurement error. Journal of marketing
research, 18(3): 39-50.
González Mieres, C., Ángel López Sánchez, J., & Leticia Santos Vijande, M.
(2012). Internal Marketing, Innovation and Performance in Business
Services Firms: The Role of Organizational Unlearning. International
Journal of Management, 29 (4): 403-429.
Gounaris, S. (2008). Antecedents of internal marketing practice: some
preliminary empirical evidence. International Journal of Service Industry
Management, 19 (3): 400 – 434.
Gounaris, S., Vassilikopoulou, A. & Chatzipanagiotou, K. C. (2010). Internalmarket
orientation: a misconceived aspect of marketing theory. European
Journal of Marketing, 44 (11/12): 1667-1699.
Grönroos, C. (1981). Internal marketing an integral part of marketing theory. In
Marketing off Services. Edited by Donnelly JJH Jr, George WR. Chicago:
American Marketing Association, 236-238.
Grönroos, C. (1984). A service quality model and its marketing implications.
European Journal of Marketing, 18 (4): 36-44.
Gunday, G., Ulusoy, G., Kilic, K. & Alpkan, L. (2011). Effects of innovation
types on firm performance. 133 (2): 662-676.
Holton, E.F.III. (2000). on the nature of performance and learning in human
resource development. Advances in Developing Human Resources, 2 (3):
60–64.
Hosseini, M. & Salar, J. (2012). The effect of market-orientation and innovation
on performance of food companies in exchange. Quarterly of New
Marketing Research, 2 (3-6): 107-120. (in Persian)
Hulland, J. (1999). Use of partial least squares (PLS) in strategic management
research: a review of four recent studies. Strategic management
journal, 20(2): 195-204.
Jantz, R.C. (2012). A Framework for Studying Organizational Innovation in
Research Libraries. College & Research Libraries, 73 (6): 525-541.
Jimenez, J.D. & Valle, S.R. (2011). Innovation, organizational learning, and
performance. Journal of Business Research, 64 (4): 408-417.
Jimenez, J.D., Valle, S.R. & Hernandez-Espallardo, M. (2008). Fostering
innovation: the role of market orientation and organizational learning.
European Journal of Innovation Management, 11 (3): 389-412.
Joo, B.K.B., Jeung, C.W. & Yoon, H.J. (2010). Investigating the influences of
core self‐evaluations, job autonomy, and intrinsic motivation on in‐role
job performance. Human Resource Development Quarterly, 21 (4): 353-
371.
Kahya, E. (2007). The effects of job characteristics and working conditions on
job performance. International journal of industrial ergonomics, 37(6):
515-523.
Kameswari, A. V. & Rajyalakshmi, N. (2012). Role of internal marketing in job
satisfaction of employees in state bank of India. In Ninth AIMS
International Conference on Management, 1 (4): 47-56.
Keelson, S.A. (2014). The Moderating Role of Organizational Capabilities and
Internal Marketing in Market Orientation and Business Success. Review
of Business & Finance Studies, 5 (1): 1-17.
Khalaf Ahmad, A.E.M. & Al-Borie, H. M. (2012). Impact of Internal Marketing
on Job Satisfaction and Organizational Commitment: A Study of
Teaching Hospitals in Saudi Arabia. Business & Management Research,
1 (3): 82-94.
Lings, I. N., Greenley, G. E. (2010). Internal market orientation and markerorientation
behaviors. Journal of Service Management, 21(3): 322-324.
Matoufi, A. R., Tajedini, K., Aghajani, H. & Tajedini, K. (2012). The Role of
Learning Orientation on Innovation and Organizational Performance.
Business Management Vision, 4 (37): 57-71. (in Persian)
Mishra, S. (2010). Internal marketing-A tool to harness employees’ power in
service organizations in India. International Journal of Business and
Management, 5 (1): 185-193.
Moss, E., Rousseau, D., Parent, S., St-Laurent, D. & Saintonge, J. (1998).
Correlated of Attachment at School Age: Maternal Reported Stress,
Mother-Child Interaction, and Behavior Problems. Child Development,
69 (5): 1390-1405.
Nasr-Isfahani, A., Amiri, Z. & Farrokhi, M. (2013). Effect of internal marketing
on organizational innovation: the mediating role of Self-efficacy (case
study: Emersan company). Entrepreneurship Development, 6 (3): 27-45.
(in Persian)
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation.
Organization Science, 5 (1): 14-37.
Noruzy, A., Dalfard, V. M., Azhdari, B., Nazari-Shirkouhi, S. & Rezazadeh, A.
(2013). Relations between transformational leadership, organizational
learning, knowledge management, organizational innovation, and
organizational performance: an empirical investigation of manufacturing
firms. The International Journal of Advanced Manufacturing Technology,
64 (5-8): 1073-1085.
Nunnally, J.C. & Bernstein, I.H. (1994). Psychometric theory, (3rd ed.). New
York. NY: McGraw-Hill.
Panigyrakis, G.G. & Theodoridis, P.K. (2009). Internal marketing impact on
business performance in a retail context. International Journal of Retail
& Distribution Management, 37 (7): 600-628.
Payne, A. (1993). The essence of services marketing. Hemel hemp stead.
Caruana; prentice –Hall.
Pellissier, R. (2011). The Implementation of Resilience Engineering to Enhance
Organizational Innovation in a Complex Environment. International
Journal of Business & Management, 6 (1): 145-164.
Rich, B.L., Lepine, J.A. & Crawford, E.R. (2010). Job engagement: Antecedents
and effects on job performance. Academy of Management Journal, 53 (3):
617-635.
Rodrigues, A.P. & Pinho, J.C. (2012). The impact of internal and external
market orientation on performance in local public organizations.
Marketing Intelligence & Planning, 30 (3): 284-306.
Sanchez-Hernandez, M.I. & Miranda, F.J. (2011). Linking internal market
orientation and new service performance. European Journal of
Innovation Management, 14 (2): 207-226.
Schubert, T. (2010). Marketing and organizational innovations in
entrepreneurial innovation processes and their relation to market structure
and firm characteristics. Review of Industrial Organization, 36 (2): 189-
212.
Shooshtarian, Z., Ameli, F. & Aminilari, M. (2013). The Effect of Labor's
Emotional Intelligence on Their Job Satisfaction, Job Performance and
Commitment. Iranian Journal of Management Studies, 6 (1): 27-43.
Solaimani-Bashali, A. (2012). The importance and function of internal
marketing in Banking Industry. Quarterly of Bank and Economic, (121):
24-29. (in Persian)
Tan, C. L. & Nasurdin, A. M. (2011). Human Resource Management Practices
and Organizational Innovation: Assessing the Mediating Role of
Knowledge Management Effectiveness. Electronic Journal of Knowledge
Management, 9 (2): 155-167.
Tsai, Y. (2014). Learning organizations, internal marketing, and organizational
commitment in hospitals. BMC health services research, 14 (152): 1-8.
Wong, S. Y. & Chin, K. S. (2007). Organizational innovation management: an
organization-wide perspective. Industrial Management & Data Systems,
107 (9): 1290-1315.
Yu, Q. & R. Barnes, B. (2010). Performance improvement by investing in
internal marketing management. IEEE international Conference on
Singapore, 2-5 June, 708-713. DOI: 10.1109/ICMIT.2010.5492731.
Zaman, K., Javaid, N., Arshad, A. & Bibi, S. (2012). Impact of Internal
Marketing on Market Orientation and Business Performance.
International Journal of Business and Social Science, 3 (12): 76-87.