نقش بازاریابی تجربی در تعهد به برند با میانجی گری اعتماد و وفاداری به برند

نوع مقاله: مقاله علمی پژوهشی

نویسندگان

1 استادیار گروه مدیریت دانشکدة ادبیات و علوم انسانی، دانشگاه گیلان، رشت، ایران

2 دانشجوی کارشناسی ارشد مدیریت صنعتی دانشکدة ادبیات و علوم انسانی، دانشگاه گیلان، رشت، ایران

چکیده

امروزه تمایز برندها با روش‌های سنتی برای شرکت‌ها دشوار شده است، زیرا برندسازی دیگر فقط سهم شرکت در بازار نیست، بلکه به سهم شرکت در ذهن و خاطرة مشتری نیز اطلاق می‌شود و این محور اصلی بازاریابی تجربی است. در این پژوهش، با استفاده از مدلی تحقیقاتی، تأثیر بازاریابی تجربی بر تعهد به برند با درنظرگرفتن متغیرهای میانجی دلبستگی به برند، اعتماد به برند و وفاداری به برند، با استفاده از مدل‌سازی معادلات ساختاری (SEM) و الگوریتم حداقل مربعات جزئی بررسی شده است. ابزار گردآوری اطلاعات، پرسشنامه بود. پاسخ‌ پرسشنامه‌ها از میان 115 نفر از بازدیدکنندگان کمپین تبلیغاتی شرکت کاله در منطقة آزاد انزلی جمع‌آوری شد. روایی پرسشنامه از طریق مبانی نظری و نظر خبرگان و پایایی آن از طریق آلفای کرونباخ تأیید شد. یافته‌های پژوهش نشان دادند بازاریابی تجربی در دلبستگی مشتری به برند، وفاداری مشتری به برند و اعتماد مشتری به برند تأثیرگذار است و موجب تعهد مشتری به برند می‌شود.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

The effect of experiential marketing on brand commitment with the mediating role of trust and loyalty:

نویسندگان [English]

  • Mostafa Ebrahimpour Azbari 1
  • Mohsen Akbari 1
  • Fatemeh Rafiei Rasht Abadi 2
1 Assistant Professor, Department of Management, Faculty of Humanities, University of Guilan, Rasht, Iran
2 MSc Student, Department of Management, Faculty of Humanities, University of Guilan, Rasht, Iran
چکیده [English]

It’s very difficult to differentiate the brands for companies in these days. Because branding is not just market share but also share in mind and share in heart that is the core of experiential marketing. In this research using a research model and applying SEM and PLS, the effect of experiential marketing on brand commitment with the mediating role of brand attachment, brand trust and brand loyalty are investigated. 115 participants in live experience of Kaleh in Anzali Free Zone are surveyed through the questionnaire that its validity and reliability are secured. The results show that experiential marketing has a positive impact on brand attachment, loyalty, trust and commitment of customers.

کلیدواژه‌ها [English]

  • Brand trust
  • Experiential Marketing
  • Brand commitment
  • Brand Attachment
  • Brand Loyalty
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