مدل‌سازی نظری اثر تردید سبز مصرف‌کنندگان بر رفتار و قصد خرید سبز

نوع مقاله : مقاله علمی پژوهشی

نویسندگان

1 دکتری، گروه مدیریت، دانشکده اقتصاد، مدیریت و علوم اجتماعی، دانشگاه شیراز، شیراز، ایران.

2 دانشیار، گروه مدیریت، دانشکده اقتصاد، مدیریت و علوم اجتماعی، دانشگاه شیراز، شیراز، ایران.

3 دانشجوی دکتری، گروه مدیریت، دانشکده اقتصاد، مدیریت و علوم اجتماعی، دانشگاه شیراز، شیراز، ایران.

4 استادیار، گروه مدیریت، دانشکده علوم انسانی، دانشگاه علم و فرهنگ، تهران، ایران.

چکیده

هدف: هدف از اجرای این پژوهش، بررسی اثر تردید سبز بر رفتار و قصد خرید سبز (در قالب ساخت یک مدل نظری) با در نظر گرفتن نقش میانجی ملاحظات زیست‌محیطی، دانش زیست‌محیطی و نگرش‌های فردی و اجتماعی به محصول‌های سبز است.
روش: پژوهش پیش رو بر اساس هدف، کاربردی و از نظر ماهیت و روش، توصیفی ـ پیمایشی است. گردآوری داده‌ها از طریق توزیع 240 پرسش‌نامه در میان مصرف‌کنندگان شهر شیراز که با محصول‌های سبز آشنایی داشتند، صورت پذیرفت. تجزیه ‏و‏ تحلیل داده‌ها نیز به‌واسطه مدل‌سازی معادله‌های ساختاری و با کمک روش حداقل مربعات جزئی و به‏‌ارگیری نرم‌افزار PLS انجام ‏شده است.
یافته‌ها: نتایج این پژوهش نشان داد که سازه‌های مدل پژوهش از قابلیت اعتماد و پایایی مرکب مطلوبی برخوردارند. تردید سبز به‌صورت منفی و معناداری (مستقیم و غیر‏مستقیم) بر رفتار خرید سبز اثر می‌گذارد. در همین راستا، نقش ملاحظات محیطی بر نگرش‌های فردی و اجتماعی تأیید نشد.
نتیجه‌گیری: با توجه به اثر منفی تردید سبز بر قصد خرید سبز، نقش تردید سبز مشتریان بایستی در بازاریابی، تبلیغ‌ها و ادعاهای سبز شرکت‌ها در نظر گرفته شود، به‌گونه‌ای که مصرف‌کنندگان مردد، ادعاهای زیست‌محیطی شرکت‌ها را درک کرده و مشتریان را متقاعد کنند که این ادعاها پایدار، واقعی و معتبرند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Theoretical Modeling of the Effect of Customers’ Green Skepticism on Green Purchase Behavior and Intension

نویسندگان [English]

  • Mojtaba Khalifeh 1
  • Abbas Abbasi 2
  • Moein Kazemi 3
  • Mehdi Samizadeh 4
1 , Ph.D., Department of Management, Faculty of Management, Shiraz University, Shiraz, Iran.
2 Associate Prof., Department of Management, Faculty of Management, Shiraz University, Shiraz, Iran.
3 Ph.D. Candidate, Department of Management, Faculty of Management, Shiraz University, Shiraz, Iran.
4 Assistant Prof., Department of Management, Faculty of Human Sciences, University of Science and Culture, Tehran, Iran.
چکیده [English]

Objective
Despite the increasing supply of green products and the repeated advertisements and claims made by the manufacturers towards producing environmental-friendly products, as well as positive individual and societal attitudes towards these products, there is considerable concern among consumers regarding the validity and truthfullness of the manufacturers’ claims. Consumers' uncertainty leads to negative judgment about the products, thereby reducing the intention to purchase green products. Green skepticism is therefore an important factor affecting green shopping, but only limited research (especially in Iran) has been conducted to investigate its effect on green shopping intention and shopping behavior. Hence, the purpose of this study is to investigate the effect of green skepticism on green purchase intention and green shopping behavior so as to examine the mediating role of influential variables in this process such as environmental considerations, objective knowledge, subjective knowledge, individual attitudes and social attitudes.
 
Methodology
The present research is applied in terms of purpose and descriptive-survey in nature and in ternms of method. A library-study approach was used to collect data within the related literature and to review the background of the subject and a questionnaire was used to collect the required field data. Statistical population includes customers who are familiar with green products and have used them. The study was conducted in August 2018 and in Shiraz, Iran. In order to collect field data, 90 questionnaires (360 questionnaires in total) were distributed in each cluster (different regions of Shiraz) and finally 304 completed questionnaires were collected. From among the collected questionnaires, only 240 questionnaires were valid for data analysis.
 
Findings
The results of this study indicate that the research model constructs have high integrated reliability index. Green skepticism is reported to have significantly negative (directly and indirectly) effects on green shopping behaviors. In this regard, the role of environmental considerations on individual and social attitudes was not approved.
 
Conclusion
The results showed that if consumers' beliefs about green advertising and environmental claims of the producers of green products decline and they perceive that such advertising are misleading or only profitable for the producers, their willingness to buy such products will decrease. In addition, green skepticism has a negative effect on mental knowledge and mental knowledge directly affects green purchase intention. Since consumers tend to be overly self-confident and value their information and knowledge more than they really are, the higher their level of information and actual knowledge, the higher their self-esteem and appreciation of their true intelligence will be. Consumers' increasing concern for environmental issues will also increase their efforts to become more aware of the subject (as far as possible). Another research finding is the impact of objective environmental knowledge on environmental considerations. Consumers who have higher environmental mental knowledge have emotionally desirable personality and consider it as an advantage for themselves. On the other hand, they also feel more valued socially and they place a higher value and position for themselves in the community, making them more likely to adapt their purchasing attitudes to obtain more social approval by purchasing environmental-friendly products. Consumers who have high environmental concerns are pushing their consumer behavior towards green products as much as possible, preferring the purchase and consumption of green and organic products over other products, and even strive to develop environmental-friendly behaviors including the production of recycled products and the reduction of environmental pollution.

کلیدواژه‌ها [English]

  • Green marketing
  • Green skepticism
  • Environmental knowledge
  • Green purchase behavior
  • Attitude towards green products

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مدیریت بازرگانی
دوره 11، شماره 4
1398
صفحه 825-849

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